Illuminate engineers identified and corrected the network issue late yesterday (Thursday, 4/13) which may have caused some users to experience problems connecting to the server during log-in. This problem was the result of a 3rd party server host error. We have been assured by the company that they are taking steps to make sure that this kind of outage does not impact service in the future.
Please be aware that Illuminate is continuing to investigate the network connectivity issues which are impacting SOME users ability to connect to the Illuminate servers. Illuminate is continuing to conduct diagnostics with our hosting operations provider and check with their ISP partners. They are working to resolve this issue as soon as possible and we will provide you with additional information regarding vendor service.
Remember that you can monitor system updates in Illuminate by connecting to http://status.illuminateed.com/#
Are you an SUSD student, 16 or older, and like working with computers and learning about technology? The Sunnyside Summer I.T. Internship Program provides students with a unique opportunity to gain real world experience working within the rapidly growing field of computer information systems while also earning elective credit during the summer.
During previous years, we have had students translate this internship experience directly into paid jobs via their participation in this program. Past student interns have even presented at the ISTE National Technology Conference in 2016 (the largest conference of its kind in the world).
As part of this process, you will not only be learning about operational software, coding and network systems, but you will also be learning how to repair and inventory Chromebook student devices in preparation for next year.
Interested students should have a passing GPA (2.0 or better) and no disciplinary referrals during the previous semester to qualify.
Please contact Frank McCormick (firstname.lastname@example.org) in the SUSD I.T. office if you have any questions or require any additional information.
Please be aware that all district SCHOOL SITES may experience internet network outages for up to two hours at a time between the days of Tuesday, March 14th and Friday, March 17th (2017).
This routine server maintenance is scheduled during intersession to minimize the impact on teachers and students and to insure that all systems are back on line prior to the end of the spring break holiday.
Please be aware that these scheduled outages DO NOT impact student or staff’s ability to connect to the network either at SUSD District Office or via any outside (i.e. non-district) wi-fi connection.
If you would like more specific information regarding these outages, you are encouraged to contact the SUSD I.T. Department at (520) 545-4357.
In order to avoid potential problems related to printing Quarter 3 Report Cards we have established the following finalization and printing timelines for running report cards at the Elementary/Middle Schools. By making sure that report card runs are staggered appropriately, we can better insure that there is no crossover of data between the respective schools.
The window for teachers entering Elementary grades will close at 11:59 p.m. on SUNDAY, March 26th.
Printing of report cards will begin on TUESDAY, March 28th as per the schedule listed below.
|Elementary School Site||Report Card Print Window||Alternate Print Window|
|Sierra 2-8 School||Tuesday (3/28) from 8:30-10:30am||Tuesday (3/28) @ 7:30 pm|
|Los Ninos||Tuesday (3/28) from 9:30-10:30 am||Tuesday (3/28) @ 8:30 pm|
|Los Amigos||Tuesday (3/28) from 10:30-11:30 am||Tuesday (3/28) @ 9:30 pm|
|Mission Manor||Tuesday (3/28) from 11:30 am -12:30 pm||Tuesday (3/28) @ 10:30 pm|
|Ocatillo Early Learning Center||Tuesday (3/28) from 12:30 9m-1:30 pm||Tuesday (3/28) @ 11:30 pm|
|Rivera Elementary||Tuesday (3/28) from 1:30 pm-2:30 pm||Wednesday (3/29) @ 12:30 am|
|Santa Clara||Tuesday (3/28) from 2:30 pm-3:30 pm||Wednesday (3/29) @ 1:30 am|
|Summit View||Wednesday (3/29) from 7:30 am-10:30 am||Wednesday (3/29) @ 7:30 pm|
|Gallego Intermediate & Primary||Wednesday (3/29) from 8:30 am-10:30 am||Wednesday (3/29) @ 8:30 pm|
|Craycroft||Wednesday (3/29) from 9:30 am-10:30 am||Wednesday (3/29) @ 10:30 pm|
|Drexel||Wednesday (3/29) from 10:30 am-11:30 pm||Wednesday (3/29) @ 11:30 pm|
|Elvira Elementary||Wednesday (3/29) from 11:30 am-12:30 pm||Wednesday (3/29) @ 11:30 pm|
|Esperanza Elementary||Wednesday (3/29) from 12:30 pm-1:30 pm||Thursday (3/30) @ 12:30 am|
|Liberty||Wednesday (3/29) from 2:30 pm-3:30 pm||Thursday (3/30) @ 1:30 am|
If for whatever reason you are unable to finalize your report cards within the initial report card window, you should feel free to click here to follow the directions on setting your report job to run during the ALTERNATE PRINT WINDOW listed on the table above.
Please be aware that if your front office staff attempts to print report cards BEFORE the window specified on the table below, your report cards may print with missing grades and/or sections. It is therefore CRUCIAL that your office staff waits until they have received the proper email notification that grades have been stored from Josie Gonzales in the I.T. Department PRIOR to setting your report cards to print.
If you are unable to finalize during the specified window listed above, please contact Josie Gonzales, to make arrangements to schedule a time for you to run grades on Thursday (3/30/17).
Thanks again for your help and as always, please let us know if you have any questions or concerns.
- Choose a password that no one will easily guess or hack. Don’t use a word or phrase of special importance to you—like a birthday or family member. That’s the kind of information that can be discovered by someone doing a little digging.
- Do not share passwords. This is an open invitation to your online accounts, and it’s often exploited to accomplish online identity theft.
- Make sure your password is long. It should be at least eight-to-10 characters long, and longer passwords are even more secure.
- Use at least one capital letter and one lowercase letter in your password. The capital and lowercase letters should not be grouped together. Mixing them up makes the password more difficult to predict.
- Create a sentence or phrase as the basis for your password. This is a useful starting point for making a password that’s complex and difficult to guess while easy for you to remember. This phrase should include a combination of capital letters, numbers and special characters.
We take the security of your personal confidential information very seriously. We are working with our legal counsel to determine what additional steps we may want or need to take. One of the steps that Superintendent Holmes has directed be taken is that the District acquire one year of identity theft protection from Identity Force Theft Protection for every SUSD employee whose information may have been exposed, at no cost to the employee. The service will include ID monitoring, credit card application monitoring, one million dollars of protection and fully managed ID restoration services if necessary.
The Human Resources department will be providing additional information to employees on how to activate this service as soon as it is available.
Although Amazon still has not provided information on the cause of their massive server outage from yesterday, all services do appear to be back online as of 9 am (Wednesday 3/1/17).
Major SUSD sites impacted by the service outage included Springboard, Illuminate, and Pearson. If you continue to experience any issues related to these sites, please provide us with specific details via http://helpdesk.susd12.org
We apologize for any disruption in instructional time related to this outage and we will continue to work with our vendors to minimize these types of service issue in the future.
Amazon’s web hosting services are utilized by thousands of large companies world-wide (including Twitter, Illuminate and Springboard) to store and deliver data. That means that when Amazon’s servers goes down, a lot of things go down with them.
Currently, Amazon servers are reporting “high error rates” which may disrupt users ability to access and download various text and image files until they can get their services back up and running.
This outage should NOT impact any core functionality within our classroom services. We apologize for any disruption this may cause and we will provide you with an update as soon as we have additional information.
The NSF-NSA GenCyber Day is designed to introduce high school students to the academic and professional world of cybersecurity. Students will learn strategies, concepts and tools needed to defend against cyber attacks from experts in the field.
This FREE GenCyber event is being held on Thursday March 30, 2017 from 8:30 am to 4:00 pm at the JW Marriott Starr Pass.
It is being held in conjunction with the Women in Cybersecurity (WiCyS) conference which is on Fri. March 31 – Sat. April 1, 2017 at the JW Marriott.
The MIS department at University of Arizona, Eller College and Tennessee Tech are coordinating and hosting the event.
We thank the National Science Foundation (NSF) and the National Security Agency (NSA) for their support of this event.
Teachers and advisers interested in attending are encouraged to sign-up in advance at https://mis.eller.arizona.edu/gencyber-day
Please be aware that if your front office elects to ADD a new ELA or English section to your schedule, you may need to add the correct Springboard text for your students so that they can access their resources via the My Bookshelf link.