I.T. News and Bulletin

I.T. Information, Updates, Network Status, etc.

Illuminate Portal Service Restored for All Users

Illuminate engineers identified and corrected the network issue late yesterday (Thursday, 4/13) which may have caused some users to experience problems connecting to the server during log-in.  This problem was the result of a 3rd party server host error.  We have been assured by the company that they are taking steps to make sure that this kind of outage does not impact service in the future.

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Issue Accessing Illuminate

Please be aware that Illuminate is continuing to investigate the network connectivity issues which are impacting SOME users ability to connect to the Illuminate servers.  Illuminate is continuing to conduct diagnostics with our hosting operations provider and check with their ISP partners. They are working to resolve this issue as soon as possible and we will provide you with additional information regarding vendor service.

Remember that you can monitor system updates in Illuminate by connecting to http://status.illuminateed.com/#

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Student Tech Internships- Summer 2017

Are you an SUSD student, 16 or older, and like working with computers and learning about technology?  The Sunnyside Summer I.T. Internship Program  provides students with a unique opportunity to gain real world experience working within the rapidly growing field of computer information systems while also earning elective credit during the summer.

During previous years, we have had students translate this internship experience directly into paid jobs via their participation in this program.  Past student interns have even presented at the ISTE National Technology Conference in 2016 (the largest conference of its kind in the world).

As part of this process, you will not only be learning about operational software, coding and network systems, but you will also be learning how to repair and inventory Chromebook student devices in preparation for next year.

Interested students should have a passing GPA (2.0 or better) and no disciplinary referrals during the previous semester to qualify.

 If you would like to sign-up to receive more information about this internship opportunity, please click on this link and complete your student information by no later than FRIDAY, APRIL 28th. 

Please contact Frank McCormick (frankmc@susd12.org) in the SUSD I.T. office if you have any questions or require any additional information.

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Server Maintenance During Intersession

Please be aware that all district SCHOOL SITES may experience internet network outages for up to two hours at a time between the days of Tuesday, March 14th and Friday, March 17th (2017).  

This routine server maintenance is scheduled during intersession to minimize the impact on teachers and students and to insure that all systems are back on line prior to the end of the spring break holiday.

Please be aware that these scheduled outages DO NOT impact student or staff’s ability to connect to the network either at SUSD District Office or via any outside (i.e. non-district) wi-fi connection.

If you would like more specific information regarding these outages, you are encouraged to contact the SUSD I.T. Department at (520) 545-4357.

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Report Card Finalization & Printing Q3, 2017

In order to avoid potential problems related to printing Quarter 3 Report Cards we have established the following finalization and printing timelines for running report cards at the Elementary/Middle Schools.  By making sure that report card runs are staggered appropriately, we can better insure that there is no crossover of data between the respective schools.

The window for teachers entering Elementary grades will close at 11:59 p.m. on SUNDAY, March 26th.  

Sixth grade teachers in elementary can click on this link to review steps on finalizing their gradebooks prior to the end of term.

Grade K-5 elementary teachers can click on this link to review the NEW steps for finalizing their gradebooks prior to the end of term.

Specialist teachers can follow these directions to review steps on finalizing their gradebooks prior to the end of term.

PRINCIPALS and SITE ADMINISTRATORS should use the directions linked here to review when the last time a teacher’s gradebook (grades 6-12) was updated prior to printing report cards.

Printing of report cards will begin on TUESDAY, March 28th as per the schedule listed below.

Elementary School Site Report Card Print Window Alternate Print Window
Sierra 2-8 School Tuesday (3/28) from 8:30-10:30am Tuesday (3/28) @ 7:30 pm
Los Ninos Tuesday (3/28) from 9:30-10:30 am Tuesday (3/28) @ 8:30 pm
Los Amigos Tuesday (3/28) from 10:30-11:30 am Tuesday (3/28) @ 9:30 pm
Mission Manor Tuesday (3/28) from 11:30 am -12:30 pm Tuesday (3/28) @ 10:30 pm
Ocatillo Early Learning Center Tuesday (3/28) from 12:30 9m-1:30 pm Tuesday (3/28) @ 11:30 pm
Rivera Elementary Tuesday (3/28) from 1:30 pm-2:30 pm Wednesday (3/29) @ 12:30 am
Santa Clara Tuesday (3/28) from 2:30 pm-3:30 pm Wednesday (3/29) @ 1:30 am
Summit View Wednesday (3/29) from 7:30 am-10:30 am Wednesday (3/29) @ 7:30 pm
Gallego Intermediate & Primary Wednesday (3/29) from 8:30 am-10:30 am Wednesday (3/29) @ 8:30 pm
Craycroft Wednesday (3/29) from 9:30 am-10:30 am Wednesday (3/29) @ 10:30 pm
Drexel Wednesday (3/29) from 10:30 am-11:30 pm Wednesday (3/29) @ 11:30 pm
Elvira Elementary Wednesday (3/29) from 11:30 am-12:30 pm Wednesday (3/29) @ 11:30 pm
Esperanza Elementary Wednesday (3/29) from 12:30 pm-1:30 pm Thursday (3/30) @ 12:30 am
Liberty Wednesday (3/29) from 2:30 pm-3:30 pm Thursday (3/30) @ 1:30 am

If for whatever reason you are unable to finalize your report cards within the initial report card window, you should feel free to click here to follow the directions on setting your report job to run during the ALTERNATE PRINT WINDOW listed on the table above.

Please be aware that if your front office staff  attempts to print report cards BEFORE the window specified on the table below, your report cards may print with missing grades and/or sections.  It is therefore CRUCIAL that your office staff waits until they have received the proper email notification that grades have been stored from Josie Gonzales in the I.T. Department PRIOR to setting your report cards to print.

 If you are unable to finalize during the specified window listed above, please contact Josie Gonzales, to make arrangements to schedule a time for you to run grades on Thursday (3/30/17).

Thanks again for your help and as always, please let us know if you have any questions or concerns.

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Password Reset Protocol

Due to a serious incident with email on Friday, March 3rd it was necessary to disable all district email system access and reset all users’ passwords so that the issue could be addressed. (See the email from Dr. Bergman regarding this incident.)
Site technicians and MCTs will be working closely with your school principals to address this issue and provide all district staff members with access first thing Monday, March 6th.  
In order to restore access to district Gmail and PowerSchool services, all SUSD staff members will need to take the following steps to reset your security credentials…
1. You will need to obtain your site specific temporary password from your school principal.  This will be shared with all staff members first thing on Monday, March 6th.
2. Once you have your site password, navigate to http://mypassword.susd12.org where you will be prompted to reenter your district username and temporary password.  
3. You should now be prompted to enter a new password which should restore access to district web services (including Gmail, Google Drive, PowerSchool, Sunnyside LEARN…etc).
When selecting a new password, please remember observing the following tips which will help to keep your personal information secure…
  • Choose a password that no one will easily guess or hack. Don’t use a word or phrase of special importance to you—like a birthday or family member. That’s the kind of information that can be discovered by someone doing a little digging.
  • Do not share passwords. This is an open invitation to your online accounts, and it’s often exploited to accomplish online identity theft.
  • Make sure your password is long. It should be at least eight-to-10 characters long, and longer passwords are even more secure.
  • Use at least one capital letter and one lowercase letter in your password. The capital and lowercase letters should not be grouped together. Mixing them up makes the password more difficult to predict.
  • Create a sentence or phrase as the basis for your password. This is a useful starting point for making a password that’s complex and difficult to guess while easy for you to remember.  This phrase should include a combination of capital letters, numbers and special characters.

We take the security of your personal confidential information very seriously. We are working with our legal counsel to determine what additional steps we may want or need to take. One of the steps that Superintendent Holmes has directed be taken is that the District acquire one year of identity theft protection from Identity Force Theft Protection for every SUSD employee whose information may have been exposed, at no cost to the employee.  The service will include ID monitoring, credit card application monitoring, one million dollars of protection and fully managed ID restoration services if necessary.

The Human Resources department will be providing additional information to employees on how to activate this service as soon as it is available.

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Amazon Web Servers Restored

Although Amazon still has not provided information on the cause of their massive server outage from yesterday, all services do appear to be back online as of 9 am (Wednesday 3/1/17).

Massive Amazon Cloud Service Outage Disrupts Sites

Major SUSD sites impacted by the service outage included Springboard, Illuminate, and Pearson.  If you continue to experience any issues related to these sites, please provide us with specific details via http://helpdesk.susd12.org

We apologize for any disruption in instructional time related to this outage and we will continue to work with our vendors to minimize these types of service issue in the future.

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Amazon Web Servers Down

Amazon’s web hosting services are utilized by thousands of large companies world-wide (including Twitter, Illuminate and Springboard) to store and deliver data.  That means that when Amazon’s servers goes down, a lot of things go down with them.

Currently, Amazon servers are reporting “high error rates” which may disrupt users ability to access and download various text and image files until they can get their services back up and running.

This outage should NOT impact any core functionality within our classroom services.  We apologize for any disruption this may cause and we will provide you with an update as soon as we have additional information.

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GenCyber Day

The NSF-NSA GenCyber Day is designed to introduce high school students to the academic and professional world of cybersecurity. Students will learn strategies, concepts and tools needed to defend against cyber attacks from experts in the field.

This FREE GenCyber event is being held on Thursday March 30, 2017 from 8:30 am to 4:00 pm at the JW Marriott Starr Pass. 

It is being held in conjunction with the Women in Cybersecurity (WiCyS) conference which is on Fri. March 31 – Sat. April 1, 2017 at the JW Marriott.

The MIS department at University of Arizona, Eller College and Tennessee Tech are coordinating and hosting the event.

We thank the National Science Foundation (NSF) and the National Security Agency (NSA) for their support of this event.

View the event brochure here.

Teachers and advisers interested in attending are encouraged to sign-up in advance at https://mis.eller.arizona.edu/gencyber-day

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Springboard Textbook Resources

Please be aware that if your front office elects to ADD a new ELA or English section to your schedule, you may need to  add the correct Springboard text for your students so that they can access their resources via the My Bookshelf link.

You can click on this link for a reminder on how to add books to your classes in Springboard.

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