I.T. News and Bulletin

I.T. Information, Updates, Network Status, etc.

Archive for the ‘Uncategorized’ Category

Illuminate Portal Service Restored for All Users

Illuminate engineers identified and corrected the network issue late yesterday (Thursday, 4/13) which may have caused some users to experience problems connecting to the server during log-in.  This problem was the result of a 3rd party server host error.  We have been assured by the company that they are taking steps to make sure that […]

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Issue Accessing Illuminate

Please be aware that Illuminate is continuing to investigate the network connectivity issues which are impacting SOME users ability to connect to the Illuminate servers.  Illuminate is continuing to conduct diagnostics with our hosting operations provider and check with their ISP partners. They are working to resolve this issue as soon as possible and we will provide […]

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Student Tech Internships- Summer 2017

Are you an SUSD student, 16 or older, and like working with computers and learning about technology?  The Sunnyside Summer I.T. Internship Program  provides students with a unique opportunity to gain real world experience working within the rapidly growing field of computer information systems while also earning elective credit during the summer. During previous years, we […]

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Server Maintenance During Intersession

Please be aware that all district SCHOOL SITES may experience internet network outages for up to two hours at a time between the days of Tuesday, March 14th and Friday, March 17th (2017).   This routine server maintenance is scheduled during intersession to minimize the impact on teachers and students and to insure that all systems are back […]

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Report Card Finalization & Printing Q3, 2017

In order to avoid potential problems related to printing Quarter 3 Report Cards we have established the following finalization and printing timelines for running report cards at the Elementary/Middle Schools.  By making sure that report card runs are staggered appropriately, we can better insure that there is no crossover of data between the respective schools. The window for […]

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Password Reset Protocol

Due to a serious incident with email on Friday, March 3rd it was necessary to disable all district email system access and reset all users’ passwords so that the issue could be addressed. (See the email from Dr. Bergman regarding this incident.) Site technicians and MCTs will be working closely with your school principals to […]

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Amazon Web Servers Restored

Although Amazon still has not provided information on the cause of their massive server outage from yesterday, all services do appear to be back online as of 9 am (Wednesday 3/1/17). Massive Amazon Cloud Service Outage Disrupts Sites Major SUSD sites impacted by the service outage included Springboard, Illuminate, and Pearson.  If you continue to experience any issues related […]

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Amazon Web Servers Down

Amazon’s web hosting services are utilized by thousands of large companies world-wide (including Twitter, Illuminate and Springboard) to store and deliver data.  That means that when Amazon’s servers goes down, a lot of things go down with them. Currently, Amazon servers are reporting “high error rates” which may disrupt users ability to access and download various […]

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GenCyber Day

The NSF-NSA GenCyber Day is designed to introduce high school students to the academic and professional world of cybersecurity. Students will learn strategies, concepts and tools needed to defend against cyber attacks from experts in the field. This FREE GenCyber event is being held on Thursday March 30, 2017 from 8:30 am to 4:00 pm at […]

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Springboard Textbook Resources

Please be aware that if your front office elects to ADD a new ELA or English section to your schedule, you may need to  add the correct Springboard text for your students so that they can access their resources via the My Bookshelf link. You can click on this link for a reminder on how to add books […]

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