I.T. News and Bulletin

I.T. Information, Updates, Network Status, etc.

Instructional Device Preview 2017-18

For the 2017-18 School Yearthe SUSD district bond committee has budgeted to replace our current teacher laptop devices (which have served us well for the last four years).

Although our current teacher instructional laptops (HP Elitebook and HP Revolve) are still very functional devices, purchasing new laptops will allow us to take advantages of many recent upgrades in hardware including improved processing capability, greater memory, higher screen resolution and improved battery life.

Because we have built a great deal of internal capacity in the areas of parts replacement, accidental damage protection, and technical certification, we will be sticking with laptops from the HP line.  However, since there are a variety of different options available, we would like to hear from you prior to making our final selection.

We Want Your Feedback

Starting next week, we will be providing all SUSD instructional staff with an opportunity to take an up-close and personal look at TWO of the models which we are considering purchasing for next year.  Laptop models will be on display (along with I.T. Support Staff who will be available to answer your questions) in the Sunnyside Governing Boardroom (2238 E Ginter Road) from 3:30 pm to 5 pm on the following days…

  • Tuesday, January 24th
  • Wednesday, January 25th
  • Friday, January 27th
  • Wednesday, February 1st
  • Thursday, February 2nd
  • Friday, February 3rd 

Posted below, you will find a variety resources which will help you to learn more about these devices.

You can see a full feature comparison between the two models listed below by clicking here.

Model #1:  HP Spectre x360

  • Screen: 13″ HD TouchScreen
  • Processor: Intel Core i7
  • Weight: 2.89 lbs
  • Retail Price: $1150.00

Click here to read more about the HP Spectre x360

Click here to read a product review for the HP Spectre x360

Model #2: HP Elitebook Folio 1040

  • Screen: 12″ HD Screen
  • Processor: Intel Core i5
  • Weight: 3.3 lbs
  • Retail Price: $1249.00

Click here to read more about the HP Elitebook Folio 1040

Click here to read a product review for the HP Elitebook Folio 1040

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MyMathLab Error Message Fix

Recently, some students using MyMathLab have been getting the following error message when connecting to their account.

“We are sorry.  Your course did not load properly.”

This error appears to be caused by not having the Chrome operating system updated to the most recent version (55+ 64 bit).  If students receive this error, they should follow the steps below to correct the problem…

  1. From your Chrome browser, type in the URL chrome://help/
  2. Click on the button Check for and apply updates.  You will know that your device has updated when you get the message “Your Chromebook is up to date”

Once your browser is updated, clear your cache and cookies by following these directions.

  1. Type in the URL chrome://settings 
  2. Scroll to the bottom of the page and click Show advanced settings…
  3. Under Privacy click on the Content settings… button.
  4. Click on the All cookies and site data… button.
  5. Click on the Remove all button along the top of the page and then click on the Done button along the bottom-right corner of the page.

You should now be able to log in to the MyMathLab course without getting the error.  Students who continue to experience problems (particularly with the ProBook 4400 Series) should take their device to the LRC (site tech or MCT) and have the Neverware OS updated.   This will automatically update Chrome to the most recent version.


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Report Card Bug: Grades K-5

Please be aware that we have identified a data tag error within PowerSchool which has potentially impacted Standards Based Grades for student report cards in K-5 printed during the week of January 9th, 2017.  Please note that this error applies ONLY to K-5 students in Math & ELA who have switched gradebooks (i.e. who have been transferred from one class to another or who have switched schools during the first semester of 2016-17).  

In some cases, students who received a mark of either NR (“Not Assessed”), INC (“Lack of Work”) or NC (“Student withdrawn”) in the Q2 teacher gradebook may have had a score of “1” printed to the standard on any report cards which ran prior to Monday, January 16th,2017.  This error should now be corrected with the system update this weekend to the latest version of PowerSchool.

Please be aware that this error does NOT impact any student grades in the PowerSchool Parent/Student Portal and applies ONLY to printed report cards run between Monday, January 9th and Friday, January 13.  

If you believe that a student report card may have an incorrect standards grade printed, you can check to confirm by comparing the printed version of the report card to what is stored on the Quick Look-Up screen in PowerSchool.

Remember that you will need to click on the Standards Grades tab along the top of the page in order to view the recorded standards for each subject area.  As we mentioned previous, the grade posted on the Standards Grades tab should be accurate.

As always, if you identify any suspected discrepancies between reported student grades and what is printed on the report card, please let us know via http://helpdesk.susd12.org as soon as possible so that we can continue to investigate and monitor the accuracy of our grade records.


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Google DRIVE/Classroom Update

Please note that as of 2 pm (PST), Google has posted the following message regarding user service on their Service Status Dashboard…

“Google Drive service has already been restored for all users.  Google Engineering is continuing to monitor the service.”

This notification has been replicated for Google Classroom, Google Docs and Google Keep users as well.  If you continue to experience any problems related to these services, please let us know via http://helpdesk.susd12.org


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Google DRIVE/Classroom Issues

Please be aware that users may experience some service disruption issues with Google DRIVE and Google Classroom this morning (Tuesday, January 17th).  Google is aware of this issue at their end and they are currently working on a solution.

Please check the G Suite Status Dashboard (linked here) for continuing updates regarding connection status.

Thanks for you patience.

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Troubleshooting Tips for Neverware Cloudready OS

Students using HP Probook 4430 and 4440 models such as those picture above may experience problems with the device freezing or locking up when running multiple tabs.  This problem appears to be related to management of RAM within operating system.

Although the vendor (Neverware) will be implementing a policy fix at the end of January 2017 which should fix the issue, there are a couple of steps which students should be taking to help to resolve the issue if it arises.

  • Students should minimize their multi-tasking as much as possible. Multiple website are likely fine, but media-rich news and video sites (especially YouTube and Facebook), or multiple interactive web-apps like gmail, will cause extra trouble.
  • Students should avoid running any extraneous or unused apps on their browsers.  These can run in the background and hog RAM.

If students experience any problems with their operating system freezing, they should power their device off and reboot after waiting 10-15 seconds.  If problems persist, please check with your site tech as the issue may be related to student hardware.


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Auto-Fill Function in PowerTeacher Gradebook

Please be aware that the autofill grade function in the PowerTeacher Pro Gradebook will only work on grade cells which are BLANK.  If a cell has already had a value added to it OR a cell has been manually overwritten from the normal grade calculation, the auto-fill function will not be able to enter a score.

If you see a black triangle in the upper-left corner of the grade cell, this is an indication that the grade cell has been manually overwritten (see below)…

In order for the auto-fill function to work, the cell must first be cleared by clicking the undo button and reversing the override (see below)…

Now that the cell has been cleared, you can auto fill any new value into the cell using either the vertical or horizontal fill options (see below)…

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Grade Finalization & Report Cards- S1/Q2 2016-17

Please note the following information regarding entering report card grades for Semester 1/Quarter 2 of the 2016-17 school year.  REMEMBER that the process for entering final, standards based grades for K-5 teachers has changed so please refer to the directions below.

  • Middle School:  All eighteen week grades for middle school courses for SEMESTER 1 must be entered in to the PowerTeacher Gradebook by no later than midnight on Sunday, January 8th, 2017.  

Middle School teachers can click on this link to review steps on finalizing their gradebooks prior to the end of the term.

  • Elementary School:  Since ALL K-5 elementary (as well as grade 6) teachers will now be using the PowerSchool Gradebook, there will be no need to “open” the gradebook for entry as there has been during previous terms.  Teachers can therefore begin entering their final grades for Q2/S1 at any time using the directions posted below.  All elementary grades should be entered by midnight on Sunday, January 8th, 2017.  Please note that since grade six teachers will NOT be doing standards based grades, there is still a different set of directions (posted below), for K-5 teachers, specialists, and grade six elementary teachers, respectively.

Sixth grade teachers in elementary can click on this link to review steps on finalizing their gradebooks prior to the end of term.

Grade K-5 elementary teachers can click on this link to review the NEW steps for finalizing their gradebooks prior to the end of term.

Specialist teachers can follow these directions to review steps on finalizing their gradebooks prior to the end of term.

Printing Report Cards

In order to avoid potential problems related to printing Quarter 2 Report Cards we have established the following finalization and printing timelines for running report cards at the Elementary Schools.  By making sure that report card runs are staggered appropriately, we can better insure that there is no crossover of data between the respective schools.

The window for teachers entering Elementary grades will close at 11:59 p.m. on Sunday, January 8th.  

 Printing of report cards will begin on MONDAY, January 9th as per the schedule listed below.

Elementary School Site Report Card Print Window Alternate Print Window
Summit View Monday (1/9) from 8:30-9:30am Monday (1/9) @ 7:30 pm
Santa Clara Monday (1/9) from 9:30-10:30 am Monday (1/9) @ 8:30 pm
Rivera Monday (1/9) from 10:30-11:30 am Monday (1/9) @ 9:30 pm
Ocotillo Early Learning Center Monday (1/9) from 11:30 am -12:30 pm Monday (1/9) @ 10:30 pm
Mission Manor Monday (1/9) from 12:30 9m-1:30 pm Monday (1/9) @ 11:30 pm
Los Ninos Elementary Monday (1/9) from 1:30 pm-2:30 pm Tuesday (1/10) @ 12:30 am
Los Amigos Tech Academy Monday (1/9) from 2:30 pm-3:30 pm Tuesday (1/10) @ 1:30 am
Sierra 2-8 School Tuesday (1/10) from 7:30 am-10:30 am Tuesday (1/10) @ 7:30 pm
Liberty Tuesday (1/10) from 8:30 am-9:30 am Tuesday (1/10) @ 8:30 pm
Gallego Intermediate & Gallego Primary Tuesday (1/10) from 9:30 am-11:30 am Tuesday (1/10) @ 9:30 pm
Esperanza Elementary Tuesday (1/10) from 10:30 am-11:30 am Tuesday (1/10) @ 10:30 pm
Elvira Elementary Tuesday (1/10) from 11:30 am-12:30 pm Tuesday (1/10) @ 11:30 pm
Drexel Elementary Tuesday (1/10) from 12:30 pm-1:30 pm Tuesday (1/10) @ 11:30 pm
Craycroft Elementary Tuesday (1/10) from 2:30 pm-3:30 pm Wednesday (1/11) @ 12:30 am

If for whatever reason you are unable to finalize your report cards within the initial report card window, you should feel free to click here to follow the directions on setting your report job to run during the ALTERNATE PRINT WINDOW listed on the table above.

Please be aware that if your front office staff  attempts to print report cards BEFORE the window specified on the table below, your report cards may print with missing grades and/or sections.  It is therefore CRUCIAL that your office staff waits until they have received the proper email notification that grades have been stored from Josie Gonzales in the I.T. Department PRIOR to setting your report cards to print.

 If you are unable to finalize during the specified window listed above, please contact Josie Gonzales, to make arrangements to schedule a time for you to run grades on Wednesday (1/11).

Thanks again for your help and as always, please let us know if you have any questions or concerns.

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Hour of Code Integrated with Clever

Hosting an Hour of Code in your classroom can now be done with THREE CLICKS on your student computers thanks to our all new integration between Code.org and Clever Single Sign-On.

CLICK ONE:  From the Sunnyside LEARN Page click on the Curriculum link.

CLICK TWO:  Click on the blue Log In With Clever button along the top of the page.

CLICK THREE:  Click on one of the THREE amazing coding lessons for students…

  • Frozen- A basic introduction to block coding for grades 2+
  • Star Wars- Java script for beginners using blocks for grades 2+
  • Flappy Bird- App programming for beginners grades 2+
  • Classic Maze- A basic introduction to block coding for grades 2+

All of these lessons require NO PRIOR EXPERIENCE with coding or program and all include an introductory video and guided lessons which takes kids through each step of the coding process for you.

All three are also designed to fit neatly within a standard 45-55 minute class period.  When your kids are done, treat them to an “I Completed the Hour of Code” Certificate (which you can print before hand from this link).

So join the Hour of Code revolution today!  The future is waiting for you…

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ALL NEW! Manual Class Creation in Hapara

You’ve asked and Hapara has delivered!  Teachers and site administrators now have the ability to create their own, custom classes to manage and interact with students, even if these students are not rostered to a specific course in PowerSchool.

Let’s say for example, that you have an after school club, an intervention group, or a group of students who you just want to keep an eye on (e.g. a make-up assessment, ISS, behavioral issues…etc).  Teachers can now create a custom class for these learners within a matter of minutes which will allow them to interact, collaborate and manage student workflow online.

How to Create a Custom Class

1. From the Manage Classes tab click the Add Class button and name your new class…

2.  You can now select students from your school to add to the custom class list.  Multiple students can be added by separating student emails with a comma.
And that’s it!  Your custom course should now show up in your Teacher Dashboard homepage.  Teachers can go back into the custom class at any time to remove or add students by clicking on the Class Info tab at the top of the page.

Will this impact any of my current classes?

Allowing teachers to create classes manually will have no impact on classes added by data load.  Please be aware, however to avoid interacting with a student who is not CURRENTLY in your class as using tools such as focused browsing and closing tabs could impact student learning if the student is in another classroom.

Will custom classes create new class folders in the student DRIVE account?

No.  Course folders will only be created for sections which are rostered via PowerSchool.  Custom classes will display documents which have been shared by the teacher to the student.  If a teacher would like to to search for any other student documents, they can do so in the Sharing tab.

Why is there no Smartshare?

Smartshare is temporarily disabled for manually created classes and will be added as soon as possible.

Can I add additional Co-Teachers to my custom created classes?

Yes!  On the Class Info page for the new Class, alongside Teachers, choose Add New to add a teacher to the class. They are added by email address and must be added individually. To remove a teacher, click the Remove link below the teacher’s name and email address on the Class Info page.

Can I use this same process to add new students to my class?

Yes.  You can use the same process for adding a teacher list above to quickly add a student to your class (see below).

Keep in mind however, that you need to ONLY add students who are actually rostered into your class as disabling a student who is not in your room will impact instruction in other classrooms.

Can I delete a custom class once I am done with it?

Yes.  Any teacher in a class can deactivate the class which will remove it from Manage Classes dashboard by clicking Edit Class and then selecting Deactivate Class. Please be careful however, as once you have deactivated the class, it cannot be restored without contacting the support desk.

This new feature should greatly enhance your staff and teachers’ ability to manage student workflow.  We encourage you, as always, to let us know if there is anything that we can do to further empower our teachers and learners.

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