I.T. News and Bulletin

I.T. Information, Updates, Network Status, etc.

Springboard Password Error

Due to a user authentication error with Springboard, some students may be prompted to change their password when logging in via CLEVER.  Springboard engineers have acknowledged that this error is at their end and are currently working on a solution.

In the meantime, if students are prompted to reset their password (via the notification below) please have them enter their student matric number to insure that there is no loss of instructional time.

Once authentication is back online, passwords will be reset to their normal Google credentials.

We apologize for this inconvenience and will provide additional updates as soon as they are available.

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AdBlocking Software Tips

As you may have noticed, our district utilizes Ad Block Plus for Chrome on all teachers and student Chrome accounts.  This extension is important as it not only helps to filter our potentially objectionable content, but it also greatly speeds up the load time for sites sites by saving bandwidth and cutting down on amount of content that page loads.

However, no adware solution is perfect and, on some rare occasions you may notice that the Ad Block Plus software may potentially be blocking needed content on the page or slowing down the time it takes for the page to load.  If you suspect this might be the case, please take the following quick steps…

  •  In the upper-right corner of your Chrome browser, click on the green customize button and select the ABP (AdBlock Plus) icon (see below)…

  • Uncheck the first option Enabled on this site to remove ABP from checking the content within the site.  This will turn off the ADP filter on that specific page.  It will NOT completely shut off ADP on all other sites.

  • You can also remove entire domains from the Ad Block site by clicking on the Options button along the bottom of the page and adding the site information under the WhiteList tab.

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Co-Teaching Sections in PowerSchool Gradebook

This is just a reminder for PowerSchool gradebook users who have co-teachers rostered to their sections.  Please be aware that if a co-teacher alters or changes an existing assignment (e.g. assignment title, due date…etc), the GradeBook will consider this a “modified” assignment and will delete student grade records associated with this assignment.

For this reason, assignment details (other than grade information) should be managed ONLY by the teacher of record within the gradebook.

For additional tips, FAQ’s and best practices, please check our our PowerTeacher Pro Support Page (linked here).

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Instructional Device Preview 2017-18

For the 2017-18 School Yearthe SUSD district bond committee has budgeted to replace our current teacher laptop devices (which have served us well for the last four years).

Although our current teacher instructional laptops (HP Elitebook and HP Revolve) are still very functional devices, purchasing new laptops will allow us to take advantages of many recent upgrades in hardware including improved processing capability, greater memory, higher screen resolution and improved battery life.

Because we have built a great deal of internal capacity in the areas of parts replacement, accidental damage protection, and technical certification, we will be sticking with laptops from the HP line.  However, since there are a variety of different options available, we would like to hear from you prior to making our final selection.

We Want Your Feedback

Starting next week, we will be providing all SUSD instructional staff with an opportunity to take an up-close and personal look at TWO of the models which we are considering purchasing for next year.  Laptop models will be on display (along with I.T. Support Staff who will be available to answer your questions) in the Sunnyside Governing Boardroom (2238 E Ginter Road) from 3:30 pm to 5 pm on the following days…

  • Tuesday, January 24th
  • Wednesday, January 25th
  • Friday, January 27th
  • Wednesday, February 1st
  • Thursday, February 2nd
  • Friday, February 3rd 

Posted below, you will find a variety resources which will help you to learn more about these devices.

You can see a full feature comparison between the two models listed below by clicking here.

Model #1:  HP Spectre x360

  • Screen: 13″ HD TouchScreen
  • Processor: Intel Core i7
  • Weight: 2.89 lbs
  • Retail Price: $1150.00

Click here to read more about the HP Spectre x360

Click here to read a product review for the HP Spectre x360

Model #2: HP Elitebook Folio 1040

  • Screen: 12″ HD Screen
  • Processor: Intel Core i5
  • Weight: 3.3 lbs
  • Retail Price: $1249.00

Click here to read more about the HP Elitebook Folio 1040

Click here to read a product review for the HP Elitebook Folio 1040


MyMathLab Error Message Fix

Recently, some students using MyMathLab have been getting the following error message when connecting to their account.

“We are sorry.  Your course did not load properly.”

This error appears to be caused by not having the Chrome operating system updated to the most recent version (55+ 64 bit).  If students receive this error, they should follow the steps below to correct the problem…

  1. From your Chrome browser, type in the URL chrome://help/
  2. Click on the button Check for and apply updates.  You will know that your device has updated when you get the message “Your Chromebook is up to date”

Once your browser is updated, clear your cache and cookies by following these directions.

  1. Type in the URL chrome://settings 
  2. Scroll to the bottom of the page and click Show advanced settings…
  3. Under Privacy click on the Content settings… button.
  4. Click on the All cookies and site data… button.
  5. Click on the Remove all button along the top of the page and then click on the Done button along the bottom-right corner of the page.

You should now be able to log in to the MyMathLab course without getting the error.  Students who continue to experience problems (particularly with the ProBook 4400 Series) should take their device to the LRC (site tech or MCT) and have the Neverware OS updated.   This will automatically update Chrome to the most recent version.


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Report Card Bug: Grades K-5

Please be aware that we have identified a data tag error within PowerSchool which has potentially impacted Standards Based Grades for student report cards in K-5 printed during the week of January 9th, 2017.  Please note that this error applies ONLY to K-5 students in Math & ELA who have switched gradebooks (i.e. who have been transferred from one class to another or who have switched schools during the first semester of 2016-17).  

In some cases, students who received a mark of either NR (“Not Assessed”), INC (“Lack of Work”) or NC (“Student withdrawn”) in the Q2 teacher gradebook may have had a score of “1” printed to the standard on any report cards which ran prior to Monday, January 16th,2017.  This error should now be corrected with the system update this weekend to the latest version of PowerSchool.

Please be aware that this error does NOT impact any student grades in the PowerSchool Parent/Student Portal and applies ONLY to printed report cards run between Monday, January 9th and Friday, January 13.  

If you believe that a student report card may have an incorrect standards grade printed, you can check to confirm by comparing the printed version of the report card to what is stored on the Quick Look-Up screen in PowerSchool.

Remember that you will need to click on the Standards Grades tab along the top of the page in order to view the recorded standards for each subject area.  As we mentioned previous, the grade posted on the Standards Grades tab should be accurate.

As always, if you identify any suspected discrepancies between reported student grades and what is printed on the report card, please let us know via http://helpdesk.susd12.org as soon as possible so that we can continue to investigate and monitor the accuracy of our grade records.


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Google DRIVE/Classroom Update

Please note that as of 2 pm (PST), Google has posted the following message regarding user service on their Service Status Dashboard…

“Google Drive service has already been restored for all users.  Google Engineering is continuing to monitor the service.”

This notification has been replicated for Google Classroom, Google Docs and Google Keep users as well.  If you continue to experience any problems related to these services, please let us know via http://helpdesk.susd12.org


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Google DRIVE/Classroom Issues

Please be aware that users may experience some service disruption issues with Google DRIVE and Google Classroom this morning (Tuesday, January 17th).  Google is aware of this issue at their end and they are currently working on a solution.

Please check the G Suite Status Dashboard (linked here) for continuing updates regarding connection status.

Thanks for you patience.

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Troubleshooting Tips for Neverware Cloudready OS

Students using HP Probook 4430 and 4440 models such as those picture above may experience problems with the device freezing or locking up when running multiple tabs.  This problem appears to be related to management of RAM within operating system.

Although the vendor (Neverware) will be implementing a policy fix at the end of January 2017 which should fix the issue, there are a couple of steps which students should be taking to help to resolve the issue if it arises.

  • Students should minimize their multi-tasking as much as possible. Multiple website are likely fine, but media-rich news and video sites (especially YouTube and Facebook), or multiple interactive web-apps like gmail, will cause extra trouble.
  • Students should avoid running any extraneous or unused apps on their browsers.  These can run in the background and hog RAM.

If students experience any problems with their operating system freezing, they should power their device off and reboot after waiting 10-15 seconds.  If problems persist, please check with your site tech as the issue may be related to student hardware.


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Auto-Fill Function in PowerTeacher Gradebook

Please be aware that the autofill grade function in the PowerTeacher Pro Gradebook will only work on grade cells which are BLANK.  If a cell has already had a value added to it OR a cell has been manually overwritten from the normal grade calculation, the auto-fill function will not be able to enter a score.

If you see a black triangle in the upper-left corner of the grade cell, this is an indication that the grade cell has been manually overwritten (see below)…

In order for the auto-fill function to work, the cell must first be cleared by clicking the undo button and reversing the override (see below)…

Now that the cell has been cleared, you can auto fill any new value into the cell using either the vertical or horizontal fill options (see below)…

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